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FAQs

When should I arrive? All tours visitors must arrive at the Zealandia Visitor Centre 15 minutes before the tour start time. 

How much walking is involved? Expect to be on your feet for 2.5 hours. The tours venture through the Zealandia bush and tracks will include slopes, gravel, and uneven terrain in places. It is not a strenuous walk but you will need reasonable fitness to join the public tour. If you have any doubt whether the tour is right for you, please get in touch at tours@visitzealandia.com.

What should I wear? Dress to the conditions, with comfortable walking shoes, warm clothing, and a waterproof layer just in case!

What if the weather is bad on the day of my tour? We go out in just about all conditions, so be prepared! In very extreme circumstances, we may call off a tour for safety reasons. If this happens to your tour, we will let visitors know as soon as possible and do our best to arrange a tour at a later date.

Is it possible to get breakfast and/or coffee after the tour? Yes! At the end of the tour, recharge with à la carte breakfast and a barista coffee or hot drink at Rātā Café as a reward for your early start (available at an extra cost). The ticket price does already include a short tea break in the valley.

Can I book my own private tour? Absolutely! You can request a private tour at the Private Tours Page. Please note that we require a minimum of 1-2 weeks to arrange a private tour for you. If your request is for a date within the next week, we may have to decline your request.

I have waitlisted for a tour. Will I receive a confirmation? No, the tour is fully booked. You won’t be able to join when the tour is full. If spaces become available, you won’t be automatically confirmed, but we will contact you and request that you confirm whether you’d still like to join the tour before taking payment.

What if I have any mobility or accessibility requirements? Please reach out if you have any health or mobility issues and would like to attend the tour. Some of the tracks used on public tours are not suitable for wheelchair users, mobility scooters, or walkers. It may be possible to arrange a private tour instead. On private tours, we are pretty flexible in catering for any special requirement. Please contact tours@visitzealandia.com to see how we can accommodate you or find out more about accessibility at Accessibility at Zealandia.

How do I get to Zealandia? Zealandia is just a 10-minute drive from the CBD and also on multiple bus lines. See all the transport options at Getting Here.

What payment methods are accepted? Online payment accept only Mastercard or Visa.

What if the booking widget isn't working for me? Head to our Booking Page or contact tours@visitzealandia.com to book.

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