FAQs

When should I arrive? All tours visitors must arrive at the Zealandia Visitor Centre 15 minutes before the tour start time. 

How much walking is involved? Expect to be on your feet for 1.5–2 hours. The tours venture through the Zealandia bush and tracks will include slopes, gravel, and uneven terrain in places. It is not a strenuous walk but you will need reasonable fitness to join the public tour. If you have any doubt whether the tour is right for you, please get in touch at tours@visitzealandia.com.

What should I wear? You'll be venturing into the bush. Dress to the conditions, with sturdy walking shoes, warm clothing and a waterproof layer just in case!

What if the weather is bad on the day of my tour? We go out in just about all conditions, so be prepared! Bring a waterproof jacket and wear sturdy walking shoes. In very extreme circumstances, we may call off a tour for safety reasons. If this happens to your tour, we will let visitors know as soon as possible and do our best to arrange a tour at a later date.

Can I book my own private tour?  Absolutely! You can request a private tour at the Private Tours Page. Please note that we require a minimum of 1-2 weeks to arrange a private tour for you. If your request is for a date within the next week, we may have to decline your request. 

I have waitlisted for a tour. Will I receive a confirmation? No, the tour is fully booked. You won’t be able to join when the tour is full. If spaces become available, you won’t be automatically confirmed, but we will contact you and request that you confirm whether you’d still like to join the tour before taking payment.

What if I have any mobility or accessibility requirements? We are pretty flexible in catering for any special requirements but we do need to know about them beforehand, so please contact tours@visitzealandia.com to see how we can accomodate you. Find out more at Accessibility at Zealandia.

How do I get to Zealandia? Zealandia is just a 10-minute drive from the CBD, and also on multiple bus lines. See all the transport options at Getting Here.

What payment methods are accepted? Online payment accept only Mastercard or Visa

What if the booking widget isn't working for me? Head to our Booking Page or contact tours@visitzealandia.com to book.

Terms and Conditions & Cancellation Policy

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